CCRSeminars2

Frequently Asked Questions

  • Question: What is a Webinar?

    A Webinar is a live seminar presented over the Internet.

  • Question: How does the Webinar work?

    A Webinar transmits a live seminar presentation over the Internet allowing registered seminar attendees to hear all seminar presenter(s), see exactly what the in-person attendees see on the hotel ballroom's screen, and ask questions; however, you will not see the presenter(s).

  • Question: What will I need in order to participate?

    You need a computer with high-speed Internet access and speakers (external provide superior audio; however, internal will suffice).

  • Question: Do I have to purchase any software?

    No, there are no additional costs.  Your only purchase is the cost of the seminar.

  • Question: Do I need to open an account or sign up for a free trial at www.joinwebinar.com?

    No. To participate in a Webinar you do not need to open an account with www.joinwebinar.com nor do you need to sign up for a free trial with www.joinwebinar.com.

  • Question: Do I need a webcam to attend a Webinar?

    No. You are listening to the presenters live and seeing any presentations shown to the live audience on your computer screen in real time; however, you will not see the presenter(s).

  • Question: How many live seminars/webinars do you present per year?

    Two.  They are usually held in April and September.  Each live seminar/webinar has new information and new approvals.

  • Question: Am I able to ask the presenters questions?

    Yes, the software has an option whereby you may type a question that will be relayed to the live presenter (reminder, you hear, but do not see the presenter).  There is a limit to the number of questions that can be answered due to time constraints; however, presenters will remain after their presentations and will attempt to answer any unanswered questions via the Internet.

  • Question: Can multiple people attend the Webinar from the same location (a seminar party)?

    Yes! The only limitation is that each participant must have their own computer and each one must be connected to the Webinar in order to answer the poll questions to verify their attendance.

     

    To accomplish this you will need what is known as a router (either wireless or wired). If there is an existing "wireless hotspot" or wireless network then the odds are very good there is already a wireless router installed. If not then you can purchase and set up a wireless router for $50 - $75. If a group of people are getting together that could be $10 each.

     

    Consider all the pluses to hosting a seminar party versus attending in a typical seminar venue: Better seating, better food and better company. You are surrounded by your own group of court reporter friends, so you don't have to worry who you are sitting next to or that your view is blocked by the person in front of you; the food is guaranteed to be better than hotel cooking; you can talk to each other without worrying about disturbing the people around you; less travel; it will be more affordable and with all the comforts of home.

     

    We suggest testing your router in advance to make sure it can support the number of people who will be attending.  Further, we recommend that there is no on-line gaming (XBox 360, PlayStation, etc.) being done at the same time.  Playing on these devices locally should be fine.

  • Question: How do you verify Webinar attendance?

    Each participant MUST answer the poll question during EACH individual seminar; failure to do so will result in no credits being awarded for that individual seminar.  In addition, there is a log in and log out time recording.  Again, poll questions MUST be answered for EACH individual seminar, no exceptions.

  • Question: How late can I register?

    You must register prior to 11:59 p.m. EST the Wednesday before the Webinar date.  For information on early/late registration fees please refer to the Course Outline page on our website.

  • Question: Can I register by telephone?

    Registration is available online only. We use 128-bit encryption to ensure secure transactions.

  • Question: Can I attend more than one live webinar/seminar from CCR Seminars in a CEU cycle?

    Yes, you can attend more than one CCR Seminars' live webinar/seminar during your CEU cycle.  Each live webinar/seminar is unique and contains new and/or updated information.  Each live webinar/seminar receives new approvals.  NCRA and other boards/associations do not allow the reporter to attend an identical seminar during a CEU cycle.  CCR Seminars never repeats an identical live webinar/seminar.

  • Question: What are the system requirements for attending a Webinar?

    To attend a Webinar using a PC, the following is required:

    An up-to-date web browser:

    • For Webinars - Internet Explorer v8 or later, Microsoft Edge v12 or later, Google Chrome v34 or later, Mozilla Firefox v34 or later
    • For On Demand Seminars - Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google Chrome 5.0 or newer

    Windows® 7 - 10

    High-speed internet connection (Cable modem, DSL, or better).  Please note that on-line gaming (PlayStation/XBox etc) or video streaming during the webinar on the same network is not advised.
    USB headset or speakers (external provide superior audio; however, internal will suffice).

  • Question: Can Mac® users attend a Webinar?

    Yes, Mac® users can attend a Webinar. The following is required:

    • An up-to-date web browser - Safari 6.0 or newer, Firefox® v34 or newer or Google Chrome v34 or newer
    • Mac OS X 10.9 (Mavericks) – 10.11 (El Capitan)
    • High-speed internet connection (Cable modem, DSL, or better)
    • USB headset or speakers (external provide superior audio; however, internal will suffice)
  • Question: Can I attend a Webinar via a Smartphone (iPhone etc) or Tablet (iPad etc)?

    You can attend a Webinar via iPad, Android or Surface tablets. You can do so using your tablet's browser but for a better expereince we recommend installing the Webinar App in advance.   These can be found here:

    For iOS (iPad etc) ... https://support.citrixonline.com/en_US/Webinar/help_files/G2W660001

    For Android (Samsung etc) ... https://support.citrixonline.com/en_US/Webinar/all_files/G2W090046

     

    At this time we do not recmmend attending via a SmartPhone as the Webinar software does not fully support Smartphones (iPhone. etc.) participation with the poll question attendance verification that is required, but may in the future.

  • Question: Are instructions provided for a Webinar?

    Yes.  Instructions are located in the Resources section of the CCR Seminars website.  We strongly suggest you print the webinar instructions and have them on hand for the Webinar.

  • Question: How do I join a Webinar?

    You can join the Webinar by doing the following:

    1. Go to www.joinwebinar.com.
    2. Enter the Webinar ID provided by CCR Seminars (which appears on your order receipt.).
    3. Enter your e-mail address (must be identical to your log-in or user e-mail).
    4. Click "Yes" or "Always" (or "Trust" on a Mac) if prompted to accept the download.
    5. Enter the Webinar password/ID provided by CCR Seminars, if required.

  • Question: When should I set up/sign into the Webinar?

    We recommend not waiting until the last minute to sign in to (set up) the Webinar. Sign-in for the Webinar starts at 8 a.m. Eastern time and the seminars themselves will begin at 9 a.m. Eastern time.   In order to be able to participate in the seminar via the Internet you need to access the Webinar.  Step-by-step instructions are available on our Resources page and we recommend that you print those and have them available at all times.  If at any time you experience problems accessing the Webinar please call the help desk which is open 24/7 at 1-800-263-6317.

  • Question: What if I have difficulty accessing the Webinar?

    There is a 24/7 technical help line available 1-800-263-6317.

  • Question: What if I lose my Internet connection to the Webinar?

    If at any time you become disconnected from the Webinar for any reason, please simply reconnect.  If upon reconnecting you receive a message that you are already signed-in, simply place the number “1” at the beginning of your email address when reconnecting (i.e. JohnDoe@aol.com would become 1JohnDoe@aol.com).

     

    If you experience a service disruption from your Internet provider and cannot rejoin the Webinar, you will be awarded credits for the seminars you completed (individual seminars that you verified your attendance by answering the poll question during each individual seminar).  Please notify CCR Seminars of the service disruption and we will allow you to attend the next Webinar for free or make up the missed individual seminars via on demand seminars available 24/7 through this website.

  • Question: When do I receive the Webinar password/ID number? I paid for my seminar, but I haven't received my Webinar password/ID e-mail to join.

    After completing registration and payment, you will be e-mailed an order receipt that includes your Webinar password/ID number and all the necessary information to join the Webinar, which you should print and have on hand when attending the Webinar.  In addition, a record of your registration will be added under the My Account section which is accessible from our dashboard.  If for some reason you have misplaced your order receipt you can retrieve it at any time from our website by clicking on "Review my order history" under the My Account section.

     

    Please note that we no longer send a separate email 24-48 hrs before the start of the seminar.

  • Question: Do I need to submit paperwork to the NCRA to receive my live Webinar CEU credits?

    No, the software tracks your participation.  You will be awarded credits for the seminars you completed (individual seminars that you verified your attendance by answering the poll question during each individual seminar). Live in-person attendees are required to sign in at the beginning of the seminar and sign out at the end.  CCR Seminars provides the NCRA with this information.

  • Question: What if the hotel facilities experience a catastrophic power failure?

    Should this extremely unlikely scenario happen, CCR Seminars has a back-up system to continue to broadcast the live Webinar, though, there may be a small delay until the system comes online and you may need to rejoin the Webinar.

  • Question: How do I obtain my certificate?

    For our live seminars (Webinar or In-Person) certificates are usually available Tuesday or Wednesday night after attending a Saturday seminar.  On-demand seminar certificates are available immediately upon completion.

     

    The easiest way to obtain your certificate is to log in to our site and then on the RIGHT hand side there is a button labled "Surveys & Certificates"; click on that.  It will take you to a page where you will see a list of all seminars you have purchase/completed.  Find the seminar in question and click on the hyperlink titled “Take Survey” to take the survey (required by NCRA & state boards).  Once a survey is taken that same link changes to be titled “Download Certificate”; you would click that to obtain your certificate.

     

    Please note that you can download your certificate as many times as you want and this is also the area of our web site where you can obtain a copy of your order receipt; click on the link titled view details to do that.

  • Question: When are certificates available?

    Certificates for on-demand seminars are available in your account as soon as you have completed an on-demand seminar.  Certificates for live seminars/webinars are usually available Tuesday or Wednesday night after attending a Saturday seminar.

  • Question: Do I need to submit paperwork to the NCRA to receive my on-demand seminar CEU credits?

    Yes, it is the participant’s responsibility to notify the NCRA of CEUs earned via on-demand seminars. 

    Recently NCRA changed the process of reporting CEUs; now it is all done online. If you have multiple certificates that must be attached to the online form you have to create one file for all certificates so you will only have a single online submission.  In order to do that, you can simply print and scan all the certificates into one file or if you have the full Adobe Acrobat package you can merge the files.  If you do not have the full Adobe package, here is a site that will perform the function for free http://www.pdfmerge.com/. 

    The NCRA online CEU form can be found here http://www.ncra.org/Certifications/content.cfm?ItemNumber=8910&navItemNumber=523

    As a reminder, if you requested NCRA CEUs on your registration form for attending a live seminar/webinar, CCR Seminars reports the credits on your behalf; you do not need to report them.  This form should be used for on-demand seminars only.

     

  • Question: How do I complete an on-demand seminar?

    Simply access the on-demand seminars section of the dashboard to review our seminar library and purchase a seminar.  CCR Seminars utilizes "cloud" technology that permits access to the on-demand seminars via our website, no downloading necessary, simply purchase a seminar and the player will appear on your computer screen [please note that you do not have to complete an on-demand seminar at the time of purchase, it will be placed in your account and can be completed at any time].  You will listen/view the seminar which can be paused but not fast-forwarded nor rewound.  You will be asked a verification question at the end of the on-demand seminar that you MUST answer correctly in order to be awarded CE credits.  Should you answer the verification question incorrectly, you will have to view the complete seminar again.  Should you answer the verification question incorrectly the second time, you will fail the seminar and will have to purchase another seminar.  No refunds.  Please note the second verification question may not be the same as the first.  Upon answering the verification question correctly, you will complete a short survey which is mandated by state/national associations and boards; once the completed survey is submitted, you will gain access to your personalized certificate.

      

    Please do not close the verification question page/window once it has been displayed.  Closing the verification question page/window will result in the verification question being marked as answered incorrectly.

     

    Note:  These instructions we have outlined above will be repeated during the actual on demand seminar.

     

    Note: NCRA will charge a submission fee for any seminar that is not live.   NCRA permits the reporter to submit all seminars viewed in one calendar day and in a single online submission for a single $45 submission fee (viewings of seminars on multiple days will result in multiple submission fees).  In addition, it is the reporter's responsibility to notify NCRA of CEUs earned via on-demand seminars (certificate of completion will contain all necessary information). 

     

    If you have multiple certificates that must be attached to the online form you have to create one file for all certificates so you will only have a single online submission.  In order to do that, you can simply print and scan all the certificates into one file or if you have the full Adobe Acrobat package you can merge the files.  If you do not have the full Adobe package, here is a site that will perform the function for free http://www.pdfmerge.com/ 

    The NCRA online CEU form can be found here http://www.ncra.org/Certifications/content.cfm?ItemNumber=8910&navItemNumber=523

     

    As a reminder, if you requested NCRA CEUs on your registration form for attending a live seminar/webinar, CCR Seminars reports the credits on your behalf; you do not need to report them.  This form should be used for on-demand seminars only.

  • Question: What is a Sponsored Group?

    CCR Seminars Sponsored Groups greatly simplify CE for court reporters & courthouse administrators alike.   With a Sponsored Group the group owner (courthouse administrator) can:

    1. Save Money (8hrs of CE for $99)
    2. Budget & Allocate CE Funds
    3. Streamline Adminstration & Reduce Paperwork
    4. Work With CCR Seminars, A Trusted CE Provider For Over 10 Years

    At the same time court reporters who are part of a Sponsored Group get these great benefits:

    1. No Upfront Costs For CE
    2. Earn CE Credits In-Person, From Home or On-Demand 24/7
    3. Save Time & Trees With Reduced Paperwork
    4. Qualified Presenters & Interesting Material

    To take advantage of our Sponsored Group the courthouse administrator needs to:

    1. Create an account with CCR Seminars. Please be sure to use a personal email and/or tell your IT department to make CCR Seminars a trusted site so emails are not blocked. Email addresses can be updated or changed at a later time also.
    2. Once logged into your CCR Seminars account click on the Sponsored Group item from the dashboard & create the Sponsored Group.
    3. Invite/add court reporters to the Sponsored Group by entering their emails into the Sponsored Group.
    4. Fund Sponsored Group by credit card or mail a check to:
        1. CCR Seminars 50 East Ridgewood Ave, Suite 356, Ridgewood, NJ 07450.
    5. Allocate how funds are to be used.   Choices are either first come first served or individual amounts allocated to group members.